What this shows

This example matters because auth failures block users and must be triaged quickly into developer workflows so teams can prioritize fixes efficiently.

Raw feedback

User message

Hi — I reset my password twice and it still says "Invalid credentials" when I try to log in. I used the reset link, confirmed the email, and I'm on Chrome on macOS. Please help, I can't access my account.

Triage output

Structured result

{
    "type": "bug",
    "severity": "critical",
    "title": "Password reset not accepting new password",
    "summary": "User cannot access account after password reset; authentication rejects new credentials.",
    "tags": [
        "auth",
        "login",
        "password-reset",
        "customer-reported",
        "browser:chrome"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Password reset failing — users blocked from login

Summary: User reports being unable to log in after completing a password reset; the system returns "Invalid credentials." Steps to reproduce (from user): 1. Click password reset link from received email 2. Set a new password and confirm 3. Attempt to log in → receives "Invalid credentials" Environment: - Browser: Chrome - OS: macOS Expected: New password allows login. Actual: Authentication rejects new credentials. Raw message: "I reset my password twice and it still says 'Invalid credentials'... I'm on Chrome on macOS. Please help, I can't access my account." Suggested next steps: - Verify password reset token processing and hashing logic - Check recent auth deploys and password reset flow logs - Attempt repro with same browser and account flow

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"support_email","message":"Hi — I reset my password twice and it still says \"Invalid credentials\" when I try to log in. I used the reset link, confirmed the email, and I'm on Chrome on macOS. Please help, I can't access my account."}'

How it works

Step 1

Send the message

Route the support email into TriageFast via your support tool or workflow.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence in under 30 seconds.

Step 3

Structured output appears in github

TriageFast creates a GitHub Issue with the generated title, body, labels, and priority.

Related examples

Support email reporting auth failure → GitHub