What this shows

This example helps developers see how TriageFast turns a messy support email about authentication into a clear Notion issue for engineering.

Raw feedback

User message

I reset my password and now I get "Invalid credentials" when I try to log in. I didn't change my email — this started right after the reset. Please help, I can't access my account.

Triage output

Structured result

{
    "type": "bug",
    "severity": "high",
    "title": "Password reset causes login failure",
    "summary": "User cannot log in after password reset due to invalid credentials error.",
    "tags": [
        "auth",
        "login",
        "password",
        "user-impact"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Password reset prevents user login

Raw report: "I reset my password and now I get 'Invalid credentials' when I try to log in. I didn't change my email — this started right after the reset. Please help, I can't access my account."\n\nSummary: User reports being unable to authenticate after a password reset, receiving an 'Invalid credentials' error.\n\nSteps to reproduce: 1) Request password reset for user email; 2) Complete reset flow; 3) Attempt login and observe invalid credentials.\n\nNotes: High user impact (can't access account). Please check reset token handling, password hashing, and any recent auth changes.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"email","message":"I reset my password and now I get \"Invalid credentials\" when I try to log in. I didn't change my email — this started right after the reset. Please help, I can't access my account."}'

How it works

Step 1

Send the message

POST the support email content to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in notion

A Notion page is created with the issue body, labels, and priority.

Related examples

Email auth failure routed to Notion issue