Auth Failure Example to Webhook

What this shows

This example demonstrates how TriageFast extracts structured AI fields from an incoming support email reporting an authentication failure and posts a webhook payload your systems can consume.

Raw feedback

User message

Help - I can't log in since the password reset. The site returns '401 Unauthorized' and our SSO token keeps failing; this started after yesterday's update.

Triage output

Structured result

{
    "type": "bug",
    "severity": "critical",
    "title": "SSO 401 error after password reset",
    "summary": "User cannot authenticate via SSO after a recent update, receiving consistent 401 responses.",
    "tags": [
        "auth",
        "sso",
        "401",
        "login",
        "regression"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

webhook

SSO 401 error after recent update

Raw user message: 'Help - I can't log in since the password reset. The site returns '401 Unauthorized' and our SSO token keeps failing; this started after yesterday's update.' Steps to reproduce: attempt SSO login after password reset. Expected: successful authentication. Actual: 401 Unauthorized returned. Environment: production, SSO provider unspecified, started after last deploy. Suggested next steps: collect auth logs, confirm token validation flow, escalate to auth team if regression confirmed.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST 'https://triagefast.app/api/v1/ingest' -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"email","subject":"Login issue","body":"Help - I can't log in since the password reset. The site returns '401 Unauthorized' and our SSO token keeps failing; this started after yesterday's update."}'

How it works

Step 1

Send the message

Post the support email content to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts structured fields like type, severity, title, tags, sentiment, and confidence in under 30 seconds.

Step 3

Structured output appears in webhook

TriageFast posts the normalized triage payload to your configured webhook for downstream handling.

Related examples

Email auth failure (401) routed to webhook