What this shows

This example matters because auth failures are high-impact and noisy; TriageFast turns a short support-tool message into a prioritized Linear issue so engineers can act quickly.

Raw feedback

User message

Hey — I cannot log in after the last deploy. Getting 401 Unauthorized in the app and on API calls; my token looks fine. Please fix, this blocks our QA.

Triage output

Structured result

{
    "type": "bug",
    "severity": "critical",
    "title": "401 Unauthorized on login after deploy",
    "summary": "Customers report 401 Unauthorized errors for login and API calls after the latest deploy, blocking QA.",
    "tags": [
        "auth",
        "login",
        "api",
        "regression"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

linear

401 Unauthorized after deploy — login broken

Reported via support-tool: customers cannot authenticate after the last deploy and receive 401 Unauthorized on both UI and API calls. Steps to reproduce: 1) Attempt login, 2) Observe 401 response. Affected environment: production. User reports token appears valid. Blocking QA — needs immediate investigation into auth service or token validation changes.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST 'https://triagefast.app/api/v1/ingest' -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"support-tool","destination":"linear","message":"Hey — I cannot log in after the last deploy. Getting 401 Unauthorized in the app and on API calls; my token looks fine. Please fix, this blocks our QA."}'

How it works

Step 1

Send the message

POST the support-tool message to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence in under 30s.

Step 3

Structured output appears in linear

TriageFast creates a Linear issue with labels and priority for your team.

Related examples

Auth failure: support-tool message routed to Linear