What this shows

This example demonstrates turning a messy auth-failure support message into a structured Notion issue so engineers can act faster with clear context.

Raw feedback

User message

Hi — I keep getting an error saying Invalid token when trying to link my account. Worked yesterday; nothing changed on our side. Can you check why auth keeps failing?

Triage output

Structured result

{
    "type": "bug",
    "severity": "critical",
    "title": "Invalid token prevents account linking",
    "summary": "Users cannot link accounts due to an 'Invalid token' authentication failure.",
    "tags": [
        "auth",
        "token",
        "integration",
        "support-tool"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Invalid token blocks account linking

Summary: Multiple users report 'Invalid token' errors when attempting to link accounts via the integration. Raw message: "Hi — I keep getting an error saying Invalid token when trying to link my account. Worked yesterday; nothing changed on our side." Steps to reproduce: 1) Attempt account link via integration flow; 2) Observe 'Invalid token' response. Suggested actions: verify token validation service, check recent deploys or key rotations, and capture request/response for failing attempts. Source: support tool message.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support_tool","message":"Hi — I keep getting an error saying Invalid token when trying to link my account. Worked yesterday; nothing changed on our side. Can you check why auth keeps failing?"}'

How it works

Step 1

Send the message

Post the support-tool message to TriageFast ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in notion

TriageFast routes the structured issue to Notion in under 30 seconds.

Related examples

Auth failure triage from support tool to Notion