What this shows

This example helps developers see how TriageFast converts support-tool feedback about authentication failures into structured fields and forwards them to a webhook for automated handling.

Raw feedback

User message

Can't log in after the update — it says "Auth token invalid". I reset my password and cleared cache twice, still can't access my account.

Triage output

Structured result

{
    "type": "bug",
    "severity": "high",
    "title": "Login blocked by invalid auth token",
    "summary": "User cannot authenticate due to an invalid auth token error after recent update.",
    "tags": [
        "auth",
        "login",
        "bug",
        "support-tool"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

webhook

Auth token invalid prevents login (support-tool)

User reports failing to log in after an update with message: "Auth token invalid." They reset password and cleared cache twice with no success. Steps to reproduce: attempt login with recent build; observe invalid token error. Suggested checks: token validation logic, recent auth service deploys, and token expiry handling. Include user ID and request IDs if available.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support-tool","message":"Can't log in after the update — it says \"Auth token invalid\". I reset my password and cleared cache twice, still can't access my account."}'

How it works

Step 1

Send the message

Post the support-tool message to TriageFast ingest endpoint.

Step 2

TriageFast classifies it

AI extracts fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in webhook

TriageFast posts the structured issue payload to your configured webhook.

Related examples

Support-tool auth failure routed to webhook