What this shows

This example matters because billing issues are high-impact and need fast, consistent triage into your issue tracker so teams can act quickly.

Raw feedback

User message

I was charged twice for my subscription this month — $38 instead of $19. I updated my card last week; why am I being billed twice? Please help, this is urgent.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Duplicate subscription charge on account",
    "summary": "User reports being billed twice after updating their card, resulting in an incorrect $38 charge instead of $19.",
    "tags": [
        "billing",
        "subscription",
        "duplicate-charge",
        "payment"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Duplicate subscription charge reported after card update

User reported being charged twice for their subscription this month (charged $38 instead of $19) after updating their card last week. Message received via API ingestion. Request: investigate duplicate charge, verify invoice/payment attempts, and refund if applicable. Steps to triage: - Check payment gateway logs for duplicate transactions for the account around the billing date. - Verify recent card update events and subscription billing schedule. - Confirm invoice IDs and issue refund if duplicate charge confirmed. Raw message: "I was charged twice for my subscription this month — $38 instead of $19. I updated my card last week; why am I being billed twice? Please help, this is urgent."

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"api","message":"I was charged twice for my subscription this month - $38 instead of $19. I updated my card last week; why am I being billed twice? Please help, this is urgent."}'

How it works

Step 1

Send the message

POST the raw feedback JSON to the ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in github

TriageFast creates a GitHub issue populated with the AI-generated title, body, and labels.

Related examples

API billing report: duplicate charge routed to GitHub