What this shows

Developers can use this example to see how TriageFast converts a short support message into a structured Linear issue for faster resolution.

Raw feedback

User message

Hey — I was charged twice for my monthly plan today; I see two $19 charges on my card. Can you refund one? Account: [email protected]

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Charged twice for monthly subscription",
    "summary": "Customer reports two $19 charges for their monthly plan and requests a refund for the duplicate.",
    "tags": [
        "billing",
        "duplicate-charge",
        "subscription",
        "customer-support"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

linear

Charged twice for monthly subscription

Customer reported being charged twice for their monthly plan. Raw message: "Hey — I was charged twice for my monthly plan today; I see two $19 charges on my card. Can you refund one? Account: [email protected]" Observed: Two $19 charges on customer's card. Expected: Single monthly charge. Account: [email protected] Next steps: Verify billing records for duplicate transaction, issue refund if duplicate, notify customer of resolution.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"api","message":"Hey — I was charged twice for my monthly plan today; I see two $19 charges on my card. Can you refund one? Account: [email protected]","output":"linear"}'

How it works

Step 1

Send the message

POST the raw feedback to TriageFast's ingest endpoint.

Step 2

TriageFast classifies it

AI assigns type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in linear

TriageFast creates a Linear issue with the triage fields and labels.

Related examples

Raw billing message routed to Linear