What this shows

This example matters because billing issues require fast, accurate routing and clear context so teams can refund customers and prevent recurrence.

Raw feedback

User message

I got charged twice for my subscription today. Invoice shows two charges and support chat told me to wait 48h — please refund this, it’s urgent.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Duplicate subscription charge on renewal",
    "summary": "Customer reports being charged twice on subscription renewal and requests a refund.",
    "tags": [
        "billing",
        "subscription",
        "refund",
        "duplicate-charge"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Duplicate subscription charge — customer requests refund

Customer reports a duplicated charge on their recent subscription renewal. Raw message: "I got charged twice for my subscription today. Invoice shows two charges and support chat told me to wait 48h — please refund this, it’s urgent." Suggested next steps: verify invoice and payment processor logs, issue refund if duplicate found, notify customer and update billing status.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"api","message":"I got charged twice for my subscription today. Invoice shows two charges and support chat told me to wait 48h — please refund this, it’s urgent."}'

How it works

Step 1

Send the message

POST the raw feedback to the TriageFast API endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence under 30 seconds.

Step 3

Structured output appears in notion

TriageFast routes the structured issue to Notion with labels and priority.

Related examples

API billing report: duplicate subscription charge → Notion