Example page

Example: Customer billing email → Linear issue

Demonstrates converting a routed support email about billing into a Linear issue. Shows fields like severity, title, summary, tags, sentiment, and confidence.

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What this shows

This example helps developers map messy billing reports from a support tool into structured triage data and automatically create a Linear issue.

Raw feedback

User message

I was charged twice for my plan this month — my card shows two $19 charges. I need a refund ASAP; support ticket #4521 didn't help.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Duplicate monthly charge on account",
    "summary": "Customer reports being charged twice for the monthly plan and requests a refund.",
    "tags": [
        "billing",
        "refund",
        "duplicate_charge",
        "payment"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

linear

Duplicate monthly charge on account

Customer reports two $19 charges this month; support ticket #4521 did not resolve. Request: verify charges, refund the duplicate, and confirm back to customer. Source: routed support message.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support_tool","context":"routed_workflow","raw_feedback":"I was charged twice for my plan this month — my card shows two $19 charges. I need a refund ASAP; support ticket #4521 didn't help."}'

How it works

Step 1

Send the message

Post the routed support message to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence in under 30s.

Step 3

Structured output appears in linear

TriageFast creates a Linear issue with the mapped fields and labels.

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