What this shows

Developers can use this example to see how a support email about a billing duplicate is converted into structured triage data and routed to Notion for action.

Raw feedback

User message

Hi, I got charged twice for last month's invoice — my card was billed two identical charges. Please refund one charge ASAP; account email is [email protected].

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Duplicate charge on last month's invoice",
    "summary": "User reports being charged twice for last month's invoice and requests a refund for the duplicate charge.",
    "tags": [
        "billing",
        "duplicate-charge",
        "refund",
        "payment",
        "urgent"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Duplicate charge — refund requested ([email protected])

Raw feedback: "Hi, I got charged twice for last month's invoice — my card was billed two identical charges. Please refund one charge ASAP; account email is [email protected]." Summary: Customer reports two identical charges for last month's invoice and requests a refund of the duplicate. Action items: - Verify payment logs for duplicate transaction on account [email protected] - If duplicate confirmed, issue refund and record transaction ID - Reply to user confirming refund and timeline Notes: High priority for customer retention; include billing team if logs are unclear.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d "{\"source\":\"email\",\"message\":\"Hi, I got charged twice for last month's invoice — my card was billed two identical charges. Please refund one charge ASAP; account email is [email protected].\"}"

How it works

Step 1

Send the message

Post the support email content to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment and confidence.

Step 3

Structured output appears in notion

The processed triage is routed to Notion as a formatted item for triage and action.

Related examples

Email billing bug routed to Notion: duplicate charge