Billing Bug Example to Webhook

What this shows

This example demonstrates how TriageFast parses a messy customer email about duplicate charges into a structured billing triage so teams can automatically route and act on refunds faster.

Raw feedback

User message

I was charged twice for my Pro subscription this morning — both charges hit my card. I tried requesting a refund but never got a confirmation. Please fix this ASAP, I can't afford to be double-billed.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Double charge on Pro subscription",
    "summary": "Customer reports two charges for a single Pro subscription and requests a refund.",
    "tags": [
        "billing",
        "refund",
        "duplicate-charge",
        "subscription"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

webhook

Refund request: duplicate Pro subscription charge

Customer reports two charges for one Pro subscription. Raw message: "I was charged twice for my Pro subscription this morning — both charges hit my card. I tried requesting a refund but never got a confirmation." Recommended actions: 1) Verify charges on user's account and payment processor, 2) Issue refund for duplicate charge if confirmed, 3) Reply to customer with confirmation and refund details.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"email","message":"I was charged twice for my Pro subscription this morning — both charges hit my card. I tried requesting a refund but never got a confirmation. Please fix this ASAP, I can't afford to be double-billed."}'

How it works

Step 1

Send the message

POST the emailed feedback to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence in under 30s.

Step 3

Structured output appears in webhook

Triage fields are delivered to your webhook for automated handling.

Related examples

Double charge email routed to webhook