What this shows

This example shows how TriageFast ingests a messy billing message from a support tool, classifies it, and opens a structured GitHub issue so engineers can act quickly.

Raw feedback

User message

I was charged twice for last month subscription — my card shows two payments and I need a refund. Can someone fix this? Order #12345

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Duplicate subscription charge on account",
    "summary": "User reports being billed twice for last month's subscription and requests a refund.",
    "tags": [
        "billing",
        "refund",
        "subscription",
        "invoice"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Duplicate charge for subscription — Order #12345

Customer message (from support tool): "I was charged twice for last month subscription — my card shows two payments and I need a refund. Can someone fix this? Order #12345" Steps to reproduce / investigate: - Check payment gateway logs for Order #12345 and the customer's payment method for duplicate captures/charges. - Verify billing system records for duplicate invoice or retry logic. Expected: Single charge for the subscription. Actual: Two charges recorded. Requested action: Issue a refund for the duplicate charge and notify the customer. Attach refunds/transaction IDs in the issue when resolved.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST 'https://triagefast.app/api/v1/ingest' -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"support-tool","message":"I was charged twice for last month subscription — my card shows two payments and I need a refund. Can someone fix this? Order #12345"}'

How it works

Step 1

Send the message

POST the raw support-tool message to TriageFast's ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in github

TriageFast creates a GitHub issue with title, body, labels, and priority in under 30 seconds.

Related examples

Support-tool billing complaint to GitHub issue