What this shows

This example helps developers see how a real-world billing complaint from a support tool is classified and converted into a Linear issue so teams can act quickly.

Raw feedback

User message

I was just charged twice for my Pro subscription and my card shows two payments. Can you please refund one? This is urgent — I need proof for my bank.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Duplicate charge for Pro subscription billing",
    "summary": "Customer reports being charged twice for their Pro subscription and requests a refund and proof for the bank.",
    "tags": [
        "billing",
        "payment",
        "subscription",
        "refund"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

linear

Duplicate charge on Pro subscription (refund requested)

Customer reports two charges for their Pro subscription and requests a refund for the duplicate payment and proof for their bank. Raw message: "I was just charged twice for my Pro subscription and my card shows two payments. Can you please refund one? This is urgent — I need proof for my bank." Suggested actions: - Verify billing transactions for the customer's account - Issue refund for duplicate charge if confirmed - Provide transaction proof to the customer Customer impact: financial charge, urgent refund requested.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"support_tool","message":"I was just charged twice for my Pro subscription and my card shows two payments. Can you please refund one? This is urgent — I need proof for my bank."}'

How it works

Step 1

Send the message

POST the raw support-tool message to the TriageFast ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in linear

TriageFast routes the created issue to Linear with labels and priority set.

Related examples

Support-tool billing message triaged to Linear