What this shows

This example matters because billing complaints need fast, reliable classification and routing; developers can see how TriageFast turns a short support-tool message into a Notion record with type, severity, title, summary, tags, sentiment, and confidence.

Raw feedback

User message

I was charged twice for April — my card shows two $29 charges but I only have one account. I need a refund for the duplicate charge and confirmation this won't happen again.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Duplicate $29 charge on subscription invoice",
    "summary": "Customer reports two $29 charges for one account and requests a refund for the duplicate charge.",
    "tags": [
        "billing",
        "duplicate-charge",
        "refund",
        "subscription"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Duplicate $29 charge — refund requested

Customer reports being charged twice ($29 x2) for April on a single account. Raw message: "I was charged twice for April — my card shows two $29 charges but I only have one account. I need a refund for the duplicate charge and confirmation this won't happen again." Suggested actions: 1) Verify transactions and refund duplicate charge; 2) Confirm refund and explain cause to customer; 3) Add prevention steps if systemic. Attach customer payment ID and screenshot if available.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support_tool","message":"I was charged twice for April — my card shows two $29 charges but I only have one account. I need a refund for the duplicate charge and confirmation this won't happen again."}'

How it works

Step 1

Send the message

POST the support-tool message to the /ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence in under 30 seconds.

Step 3

Structured output appears in notion

A Notion record is created with the issue, labels, and priority for your team to act on.

Related examples

Support-tool billing message triaged into Notion