What this shows

This example shows how TriageFast turns a short support email feature-request into a prioritized GitHub issue in under 30 seconds, saving engineering time and surfacing user-impact details.

Raw feedback

User message

Hey team — love the app, but triaging via email is slow. Can you add keyboard shortcuts for common actions (assign, label, close) so I don't have to reach for the mouse every time? Thanks!

Triage output

Structured result

{
    "type": "feature_request",
    "severity": "medium",
    "title": "Add keyboard shortcuts for triage actions",
    "summary": "User requests keyboard shortcuts to speed up common triage actions like assign, label, and close.",
    "tags": [
        "ux",
        "shortcuts",
        "productivity",
        "feature-request"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Add keyboard shortcuts for triage actions

Description: Users report that triaging via email is slow and they must use the mouse for routine actions. A user requested keyboard shortcuts for assign, label, and close to speed up workflows. Impact: This slows down support workflows and increases time-to-action for triage, reducing team efficiency. Suggested solution: Add configurable keyboard shortcuts for common triage actions (assign, add/remove labels, close/resolve). Provide a simple settings UI and document default bindings. Original message: "Hey team — love the app, but triaging via email is slow. Can you add keyboard shortcuts for common actions (assign, label, close) so I don't have to reach for the mouse every time? Thanks!"

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"email","message":"Hey team — love the app, but triaging via email is slow. Can you add keyboard shortcuts for common actions (assign, label, close) so I don't have to reach for the mouse every time? Thanks!"}'

How it works

Step 1

Send the message

POST the support email text to the ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, title, and tags.

Step 3

Structured output appears in github

TriageFast routes the formatted issue to GitHub with labels and priority.

Related examples

Email feature-request: keyboard shortcuts to GitHub