What this shows

This example shows how TriageFast converts a messy support email into a consistent webhook payload developers can act on automatically.

Raw feedback

User message

Hi — I use the web app every night and the bright white theme kills my eyes. Can you add a true dark mode and let me schedule it? Also, custom accent colors would be great. Thanks!

Triage output

Structured result

{
    "type": "feature_request",
    "severity": "medium",
    "title": "Add true dark mode and scheduling",
    "summary": "User requests a true dark mode with scheduling and custom accent colors to reduce eye strain during night use.",
    "tags": [
        "ui",
        "accessibility",
        "dark-mode",
        "scheduling"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

webhook

Feature: true dark mode + scheduled theme

Raw feedback: "Hi — I use the web app every night and the bright white theme kills my eyes. Can you add a true dark mode and let me schedule it? Also, custom accent colors would be great. Thanks!" Requested features: true dark mode, schedule themes, custom accent colors. User context: nightly web app usage; reports eye strain. Impact: usability/accessibility for night users. Suggested next steps: evaluate design feasibility, add to UI roadmap, consider theming API.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"email","category":"feature-request","destination":"webhook","message":"Hi — I use the web app every night and the bright white theme kills my eyes. Can you add a true dark mode and let me schedule it? Also, custom accent colors would be great. Thanks!"}'

How it works

Step 1

Send the message

POST the email content to the ingest endpoint.

Step 2

TriageFast classifies it

AI assigns type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in webhook

Your webhook receives a consistent payload ready for automation.

Related examples

Email feature request → webhook with structured triage