What this shows

This example shows how incoming feedback from a support tool can be automatically classified and turned into a GitHub issue, so developers stop missing user demand and can prioritize work faster.

Raw feedback

User message

Hi, love the app but we really need a way to export all customer conversations per account — right now I can only export individual tickets which is killing our reporting. Any ETA on a bulk export or filters by date/account?

Triage output

Structured result

{
    "type": "feature_request",
    "severity": "medium",
    "title": "Add bulk export by account and date",
    "summary": "Customer requests a bulk export of conversations filtered by account and date to improve reporting.",
    "tags": [
        "export",
        "reporting",
        "support",
        "feature-request"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Feature: Bulk export of conversations by account/date

User request (from support tool): "We need a way to export all customer conversations per account — I can only export individual tickets which is killing our reporting. Any ETA on a bulk export or filters by date/account?" Expected behavior: Provide a bulk export endpoint or UI that lets admins export conversations filtered by account and date range for reporting. Suggested solution: Add an export tool or API endpoint that supports account- and date-based filtering and CSV/JSON output. Consider pagination and rate limits. Notes: Customer impact on reporting teams; medium priority for now.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST 'https://triagefast.app/api/v1/ingest' -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"support_tool","message":"Hi, love the app but we really need a way to export all customer conversations per account — right now I can only export individual tickets which is killing our reporting. Any ETA on a bulk export or filters by date/account?"}'

How it works

Step 1

Send the message

POST the raw support-tool message to the ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, tags, sentiment, and confidence.

Step 3

Structured output appears in github

TriageFast creates a GitHub issue with the generated title, body, and labels.

Related examples

Support tool feature request → GitHub issue