What this shows

This example matters because support teams often send messy feature requests; TriageFast extracts structured fields and routes them into Notion so engineers can act faster.

Raw feedback

User message

Hey, would be great if we could filter by account tier in the usage dashboard - right now it's impossible to see which customers hit limits. Also can you add CSV export?

Triage output

Structured result

{
    "type": "feature_request",
    "severity": "medium",
    "title": "Add account-tier filter and CSV export",
    "summary": "Customer requests account-tier filtering in the usage dashboard and an option to export data as CSV so teams can identify affected customers.",
    "tags": [
        "dashboard",
        "export",
        "account-management",
        "customer-request"
    ],
    "sentiment": "frustrated",
    "confidence": 0.92
}

Resulting issue

notion

Feature: Add account-tier filter and CSV export (customer report)

Customer report (from support tool): "Hey, would be great if we could filter by account tier in the usage dashboard - right now it's impossible to see which customers hit limits. Also can you add CSV export?" Proposed acceptance criteria: - Add account-tier filter to usage dashboard (filter by tier name/ID). - Add CSV export for current view (applies active filters). - Verify export includes account ID, tier, usage metrics, and timestamp. Priority: Medium. Assign to product/analytics owner for scoping.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST "https://triagefast.app/api/v1/ingest" -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support-tool","category":"feature-request","message":"Hey, would be great if we could filter by account tier in the usage dashboard - right now it's impossible to see which customers hit limits. Also can you add CSV export?"}'

How it works

Step 1

Send the message

POST the support-tool message to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence under 30s.

Step 3

Structured output appears in notion

TriageFast creates a Notion item with the generated title, body, labels, and priority.

Related examples

Support-tool feature request: account-tier filter + CSV export to Notion