What this shows

Developers can see how TriageFast ingests a routed support email, classifies the problem (type, severity, sentiment, tags), and creates a concise GitHub issue for fast action.

Raw feedback

User message

Hi, my app just crashed when I tried to sign up on my iPhone 12 (iOS 16). It freezes then closes — reinstall didn't help. Lost my progress, please fix!

Triage output

Structured result

{
    "type": "bug",
    "severity": "critical",
    "title": "App crashes on iOS 16 during signup",
    "summary": "App crashes and exits during the signup flow on iPhone 12 running iOS 16, causing data loss for users.",
    "tags": [
        "mobile",
        "iOS",
        "signup",
        "crash",
        "onboarding"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

App crashes on iOS 16 during signup

Summary: Users report the app crashes and closes during the signup flow on iPhone 12 running iOS 16. Reinstall did not resolve the issue, and users report lost progress. Steps to reproduce: 1. Open app on iPhone 12 (iOS 16) 2. Attempt to sign up 3. App freezes and then closes Observed behavior: App crashes and terminates, user data in-progress lost. Expected behavior: Signup completes or shows an error without losing progress. Notes: Report came via support email; no logs attached. Assign to mobile/iOS team and request device logs from the user.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -s -X POST "https://triagefast.app/api/v1/ingest" -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support_tool_email","category":"mobile-bug","message":"Hi, my app just crashed when I tried to sign up on my iPhone 12 (iOS 16). It freezes then closes — reinstall didn't help. Lost my progress, please fix!"}'

How it works

Step 1

Send the message

Route the user email through your support tool or routed workflow to TriageFast.

Step 2

TriageFast classifies it

AI returns structured fields (type, severity, title, summary, tags, sentiment, confidence).

Step 3

Structured output appears in github

TriageFast posts a formatted GitHub issue with labels and priority in under 30 seconds.

Related examples

Route a mobile-bug email to GitHub with structured triage