What this shows

Developers can convert inconsistent customer emails into consistent Notion issues with AI-classified fields (type, severity, title, summary, tags, sentiment) to speed debugging and prioritization.

Raw feedback

User message

My app started crashing every time I try to open Messages after the iOS 17 update on my iPhone 12. It used to work fine and now it's unusable — please fix!

Triage output

Structured result

{
    "type": "bug",
    "severity": "high",
    "title": "App crashes opening Messages on iPhone 12",
    "summary": "After the iOS 17 update the app crashes when opening Messages on iPhone 12, preventing normal use.",
    "tags": [
        "iOS",
        "crash",
        "iPhone 12",
        "iOS 17",
        "mobile-bug"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Crash: Messages opens -> app quits on iPhone 12 (iOS 17)

Source: email via support tool (routed) Raw report: "My app started crashing every time I try to open Messages after the iOS 17 update on my iPhone 12. It used to work fine and now it's unusable — please fix!" Steps to reproduce (from user): 1) Update to iOS 17 2) Open the app 3) Tap Messages -> app crashes Environment: iPhone 12, iOS 17 (user-reported) Expected: Messages opens normally. Actual: App crashes on open. Suggested severity: High. Attach logs if available.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST 'https://triagefast.app/api/v1/ingest' -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' --data-raw '{"source":"support_tool (email routed)","message":"My app started crashing every time I try to open Messages after the iOS 17 update on my iPhone 12. It used to work fine and now it's unusable — please fix!","category":"mobile-bug","destination":"notion"}'

How it works

Step 1

Send the message

Post the routed support message to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence in under 30 seconds.

Step 3

Structured output appears in notion

The formatted issue is created in Notion with labels and priority.

Related examples

Routed email: iPhone app crash triaged to Notion