What this shows

This example shows how a support tool message about an iOS app crash is converted into structured triage fields and routed to GitHub, saving engineers time.

Raw feedback

User message

App crashed when I tried to open Messages on my iPhone 12 after the latest update. Screen froze then the app closed — happened twice today. No error shown.

Triage output

Structured result

{
    "type": "bug",
    "severity": "high",
    "title": "iOS app crash opening Messages screen",
    "summary": "Opening the Messages screen causes the iOS app to freeze and crash on iPhone 12 after the latest update.",
    "tags": [
        "iOS",
        "crash",
        "messages-screen",
        "iPhone 12",
        "regression"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Crash: iOS app quits when opening Messages

Description • When opening the Messages screen the app freezes and then crashes. Steps to reproduce 1. Launch app on iPhone 12 2. Tap Messages tab 3. Observe freeze and crash (happened twice after the latest update) Expected • Messages screen should open normally. Actual • App freezes then exits to home screen. No error dialog shown. Notes • User reports this started after the latest app update. Logs not attached; request device logs if needed.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST 'https://triagefast.app/api/v1/ingest' -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"support_tool","channel":"mobile","feedback":"App crashed when I tried to open Messages on my iPhone 12 after the latest update. Screen froze then the app closed — happened twice today. No error shown."}'

How it works

Step 1

Send the message

Post the support tool message to TriageFast ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in github

TriageFast routes the formatted issue to GitHub within 30 seconds.

Related examples

Support tool: mobile crash triaged to GitHub