What this shows

Automating bug triage from support tools ensures consistent metadata and faster routing to Linear so teams can prioritize and fix mobile crashes quickly.

Raw feedback

User message

Hey, the app just crashed when I tried to upload a photo — using iPhone 12 on iOS 15. Tried twice, happened both times; no idea what caused it, here's the screenshot.

Triage output

Structured result

{
    "type": "bug",
    "severity": "high",
    "title": "Crash on photo upload in iOS app",
    "summary": "App crashes for some users when uploading photos on iOS 15.",
    "tags": [
        "mobile",
        "iOS",
        "crash",
        "uploads"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

linear

Crash: Photo upload fails on iPhone 12 (iOS 15)

Summary: Users report the app crashes when attempting to upload photos on iOS 15. Steps to reproduce: 1) Open app on iPhone 12 (iOS 15) 2) Attempt to upload a photo 3) App crashes consistently after initiating upload Observed: Immediate crash after starting upload. Expected: Photo uploads or shows an error without crashing. User report: "Hey, the app just crashed when I tried to upload a photo — using iPhone 12 on iOS 15. Tried twice, happened both times; no idea what caused it, here's the screenshot." Notes: High confidence triage. Assign to mobile/iOS team and reproduce on iOS 15 devices.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support_tool","destination":"linear","raw_feedback":"Hey, the app just crashed when I tried to upload a photo — using iPhone 12 on iOS 15. Tried twice, happened both times; no idea what caused it, here's the screenshot."}'

How it works

Step 1

Send the message

POST the raw support-tool feedback to the ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, tags, sentiment, and confidence in under 30 seconds.

Step 3

Structured output appears in linear

TriageFast routes the formatted issue to Linear with labels and priority.

Related examples

Triage mobile app crash from support tool to Linear