What this shows

This example shows how a messy support-tool message about a mobile crash is normalized into structured triage data and delivered to a webhook for engineering workflows.

Raw feedback

User message

My app just crashed when I tried to open the camera on my iPhone 14 Pro — I lost the draft and it happens every time. Running iOS 17.2 on the latest App Store build.

Triage output

Structured result

{
    "type": "bug",
    "severity": "high",
    "title": "App crashes opening camera on iPhone 14 Pro",
    "summary": "App consistently crashes when opening the camera on iPhone 14 Pro running iOS 17.2.",
    "tags": [
        "mobile",
        "crash",
        "iOS",
        "camera",
        "iPhone14"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

webhook

Crash: Camera open causes app crash on iPhone 14 Pro

Summary: User reports consistent crash when opening the camera on iPhone 14 Pro (iOS 17.2). Steps to reproduce: 1) Open app 2) Navigate to compose/use camera 3) Tap camera button -> app crashes. Actual: crash and lost draft. Expected: camera opens normally. Device: iPhone 14 Pro, iOS 17.2, App Store latest build. Raw message: "My app just crashed when I tried to open the camera on my iPhone 14 Pro — I lost the draft and it happens every time."

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support-tool","message":"My app just crashed when I tried to open the camera on my iPhone 14 Pro — I lost the draft and it happens every time. Running iOS 17.2 on the latest App Store build."}'

How it works

Step 1

Send the message

Post the support-tool message to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence under 30 seconds.

Step 3

Structured output appears in webhook

The normalized triage payload is delivered to your webhook for routing or ticket creation.

Related examples

Support-tool: Mobile app crash triaged to webhook