What this shows

Payment failures cost revenue and require fast engineering action; this example shows how an API-ingested payment error is auto-classified and routed to GitHub so your team can respond quickly.

Raw feedback

User message

Tried to check out and my card was declined twice — it looks like I was charged but the order never went through. Order ID 98765, please help, this is urgent for my team.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Card declined on checkout, charge attempt",
    "summary": "Customer reports a declined card and an attempted charge during checkout for Order 98765.",
    "tags": [
        "payment",
        "checkout",
        "billing",
        "api",
        "payment-failure"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Payment failure: card declined for Order 98765

User reported a card decline and possible charge during checkout for Order 98765. Raw feedback: "Tried to check out and my card was declined twice — it looks like I was charged but the order never went through. Order ID 98765, please help, this is urgent for my team." Impact: Customer unable to complete purchase; potential double charge. Suggested next steps: - Check payment gateway logs for Order 98765 and any declined/charged transactions. - Confirm whether a charge succeeded and issue refund if needed. - Contact the customer with resolution and next steps. Ingested via: API.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"api","message":"Tried to check out and my card was declined twice — it looks like I was charged but the order never went through. Order ID 98765, please help, this is urgent for my team."}'

How it works

Step 1

Send the message

POST the raw feedback to the ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields (type, severity, title, summary, tags, sentiment, confidence).

Step 3

Structured output appears in github

A GitHub issue is created with labels and priority for engineering.

Related examples

API payment error (card declined) -> GitHub issue