What this shows

This example matters because payment failures are high-impact; it shows how a customer email routed via your support tool can be ingested and classified into Notion in under 30 seconds to speed triage and remediation.

Raw feedback

User message

Hi, I updated my card but checkout failed twice and I was charged once. My order never went through — can you fix this and refund if needed? Thanks.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Charge processed but order not created",
    "summary": "Customer was charged but the order was not created; payment flow needs investigation and possible refund.",
    "tags": [
        "payment",
        "billing",
        "charge-failure",
        "support"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Charge processed but order not created

Source: email (routed via support workflow) Raw feedback: "Hi, I updated my card but checkout failed twice and I was charged once. My order never went through — can you fix this and refund if needed? Thanks." Triage: - Type: billing - Severity: high - Sentiment: frustrated - Tags: payment, billing, charge-failure, support Recommended next steps: 1. Check payment gateway logs for the customer charge. 2. Verify whether an order record was created; if not, create or retry fulfillment. 3. Issue refund if duplicate charge occurred and notify customer. 4. Escalate to payments team if gateway errors are present.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support_tool:email","feedback":"Hi, I updated my card but checkout failed twice and I was charged once. My order never went through — can you fix this and refund if needed? Thanks."}'

How it works

Step 1

Send the message

POST the routed email text from your support tool to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in notion

The generated triage is routed to Notion as a formatted issue for your team.

Related examples

Email payment-failure routed to Notion