Transform support-tool payment failure into GitHub issue

Raw feedback

User message

I tried to checkout twice and my card was declined both times — I even got an error 402 but the amount shows pending on my bank. Please fix this, I need access urgent.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Card declined but amount pending on bank",
    "summary": "User reports card declines with a 402 error while funds show as pending at the bank, implying a potential double-charge or incomplete rollback.",
    "tags": [
        "payment-failure",
        "charge-discrepancy",
        "stripe",
        "urgent"
    ],
    "sentiment": "urgent",
    "confidence": 0.95
}

Resulting issue

github

Card declined but amount pending — possible double-charge

User attempted checkout twice and received a 402 error; bank shows the amount as pending. Steps to reproduce: 1) Attempt checkout with card, 2) Observe 402 error, 3) Check bank for pending charge. Expected: decline with no pending hold or automatic refund. Actual: decline + bank pending amount. Please check payment provider logs (stripe/processor), verify whether an authorization hold or charge occurred, and reconcile or refund if needed. Raw support message included. Contact user for transaction ID if not in logs.