What this shows

This example matters because billing failures block customers — routing structured, fast triage to Linear helps ops act quickly and resolve revenue-impacting issues.

Raw feedback

User message

Tried to buy Pro yesterday and my card kept declining even though it works elsewhere. I also see two pending charges on my bank — please fix this and restore access.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Card declined and duplicate pending charge",
    "summary": "Customer reports card declined during checkout and sees duplicate pending charges, blocking access to Pro.",
    "tags": [
        "payment-failure",
        "billing",
        "checkout",
        "duplicate-charge"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

linear

Card declined + possible duplicate charge — customer blocked

Raw report from support tool: "Tried to buy Pro yesterday and my card kept declining even though it works elsewhere. I also see two pending charges on my bank — please fix this and restore access."\n\nTriage: type=billing, severity=high, tags=[payment-failure, duplicate-charge].\nSuggested next steps: verify payment gateway logs for the customer's session, confirm whether two authorization holds were created, refund or void duplicate hold if applicable, and restore access to the Pro plan. Contact customer to confirm card and timeline.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support-tool","feedback":"Tried to buy Pro yesterday and my card kept declining even though it works elsewhere. I also see two pending charges on my bank — please fix this and restore access."}'

How it works

Step 1

Send the message

POST the support-tool message to the TriageFast ingest endpoint.

Step 2

TriageFast classifies it

AI extracts fields like type, severity, title, summary, tags, sentiment, and confidence in <30s.

Step 3

Structured output appears in linear

TriageFast routes the structured billing issue to Linear with labels and priority.

Related examples

Support-tool payment failure routed to Linear