What this shows

This example shows how a payment-failure message from a support tool is sent to TriageFast, auto-classified as a billing issue, and routed into Notion as a structured item.

Raw feedback

User message

I tried to pay for my upgrade and the checkout failed but my card was charged twice. I need a refund ASAP — order #12345 didn't go through.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Card charged twice; checkout failed for upgrade",
    "summary": "User reports a failed payment with two charges during checkout requiring a refund and investigation.",
    "tags": [
        "billing",
        "payment-failure",
        "refund",
        "checkout"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

notion

Card charged twice; checkout failed for upgrade

Raw message: "I tried to pay for my upgrade and the checkout failed but my card was charged twice. I need a refund ASAP — order #12345 didn't go through."\n\nSummary: User experienced a failed checkout but was charged twice.\nSeverity: High\nSuggested actions: 1) Issue refund for duplicate charge, 2) Investigate checkout failure and reconcile order #12345, 3) Reply to user with confirmation and timeline.\nSource: support-tool. Processed by TriageFast in under 30s.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST 'https://triagefast.app/api/v1/ingest' -H 'Authorization: Bearer tf_live_xxxx' -H 'Content-Type: application/json' -d '{"source":"support-tool","message":"I tried to pay for my upgrade and the checkout failed but my card was charged twice. I need a refund ASAP — order #12345 didn't go through."}'

How it works

Step 1

Send the message

POST the support-tool message to the TriageFast ingest endpoint.

Step 2

TriageFast classifies it

AI extracts type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in notion

TriageFast routes the structured billing item to Notion for your team to act on.

Related examples

Payment failed at checkout — support-tool to Notion