What this shows

This example helps developers see how TriageFast ingests support-tool messages about payment failures and emits a concise webhook payload for billing or engineering workflows.

Raw feedback

User message

I just updated my card info but my subscription says "payment failed" and got canceled — it still tries to charge and declines the card. Can you fix this? I'm on the Pro plan.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Charge failed after updating credit card info",
    "summary": "Customer updated card details but subscription payment failed and the account was canceled; charge attempts continue to decline.",
    "tags": [
        "payment",
        "billing",
        "card-failure",
        "subscription"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

webhook

Payment failed after card update — subscription canceled

User reports payment failure after updating credit card. Raw message: "I just updated my card info but my subscription says 'payment failed' and got canceled — it still tries to charge and declines the card. Can you fix this? I'm on the Pro plan." Suggested actions: - Check last gateway response and decline codes for this customer. - Attempt a manual retry or re-authorize the card. - Restore subscription if appropriate and notify the user. Include customer contact and gateway logs when available.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support-tool","category":"payment-failure","message":"I just updated my card info but my subscription says \"payment failed\" and got canceled — it still tries to charge and declines the card. Can you fix this? I'm on the Pro plan."}'

How it works

Step 1

Send the message

POST the support-tool message to the ingest endpoint.

Step 2

TriageFast classifies it

AI extracts billing fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in webhook

A webhook delivers the formatted issue payload to your system for action.

Related examples

Support-tool payment failure routed to webhook