Constraint page

Stop support noise from costing renewals

TriageFast turns raw support messages into structured tickets (type, severity, title, summary, tags, sentiment, confidence) in under 30 seconds. Built for B2B SaaS teams that need reliable, audit-ready routing into GitHub, Linear, Notion, or webhooks.

Start free

Who it is for

Built for B2B SaaS companies

  • Support teams needing consistent, structured tickets from email, Fernand, or a manual API so account owners see repeat issues before renewal time
  • Product and CS leaders who must route triaged issues into GitHub Issues, Linear, Notion, or Slack/Discord workflows without manual tagging
  • Companies where support quality directly impacts retention and you need severity, sentiment, and confidence to prioritize high-risk accounts
  • Teams that require sub-30-second processing for faster SLAs and fewer escalations during renewal cycles

Who it is not for

When TriageFast is not the right fit

  • Companies that want a full hosted helpdesk (ticketing UI, agent console, knowledge base) rather than a headless triage API
  • Teams that require on-premise processing or custom model training on private corpora instead of our managed API

Typical workflow

A typical week for B2B SaaS companies using TriageFast

Incoming support emails and Fernand messages are sent to TriageFast and turned into structured tickets in under 30 seconds. Tickets auto-route to your GitHub/Linear backlog and Slack/Discord for CS handoff. Weekly patterns (Expert plan) and digests highlight recurring issues ahead of renewal meetings.

Pricing context

Start with a free plan that includes 100 triages/month (no card required) and scale with Pro ($19/month, 500 triages), Expert ($49/month unlimited + pattern detection + weekly digest), or pay-as-you-go at $0.02/triage with a $10 minimum.

Before

  • Support inboxes clogged with unstructured requests that hide repeat bugs and account-impacting failures
  • CS and product spend hours triaging messages manually, delaying fixes and renewal conversations
  • Escalations miss context (severity, sentiment, confidence), causing surprises at renewal time

After

  • Every message becomes a structured ticket (type, severity, title, summary, tags, sentiment, confidence) so repeat issues surface quickly
  • Faster routing to GitHub/Linear/Notion and Slack/Discord frees CS and product to act before renewals
  • Prioritized, confidence-scored tickets reduce surprises and improve account retention

FAQ

How fast does TriageFast process support messages?

Typical processing is under 30 seconds from receipt to structured ticket.

How hard is setup with our current tools?

Connect via email, Fernand, or our manual API and route outputs to GitHub, Linear, Notion, or webhooks with minimal config.

What are the pricing options for a B2B SaaS team?

There’s a free tier (100 triages/month, no card), Pro and Expert plans, plus pay-as-you-go at $0.02/triage with a $10 minimum.

We’re evaluating other triage tools — how is TriageFast different?

TriageFast is headless and focused on structured, fast triage for renewal-sensitive B2B SaaS workflows rather than a full support UI.

Related pages

Protect renewals — start with 100 free triages (no card)

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

Create account