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Stop wasting hours triaging support — built for bootstrapped SaaS founders

Automatically turn raw support messages into structured tickets with AI in under 30 seconds. Start free with 100 triages/month (no card) and pay only for what you use.

Start free

Who it is for

Built for bootstrapped SaaS founders

  • You run a self-funded product and need to cut manual triage time without hiring more support staff.
  • Predictable, low-cost plans and pay-as-you-go ($0.02/triage, $10 minimum) protect your runway.
  • Headless API that accepts email, Fernand, or a manual API so you can plug into your stack quickly.
  • Automatic routing to your workflows (Discord, Slack) and outputs to GitHub Issues, Linear, Notion or Webhook.

Who it is not for

When TriageFast is not the right fit

  • Large enterprises needing on-premise, custom compliance or dedicated account engineering — TriageFast is a lightweight headless API.
  • Teams that require 100% human-only triage or a full helpdesk product with built-in ticketing UX instead of automated structured ticket creation.

Typical workflow

A typical week for bootstrapped SaaS founders using TriageFast

New support emails flow into TriageFast via email or API and are processed in under 30 seconds into structured tickets with AI fields like type, severity, title, summary, tags, sentiment and confidence. Tickets are pushed to GitHub, Linear, Notion or sent to your Discord/Slack for review. If you need it, Expert plan weekly digests and pattern detection surface repeat issues.

Pricing context

Start free with 100 triages/month (no card required) so you can validate impact without spending. When you scale, choose Pro $19/mo, Expert $49/mo (unlimited + pattern detection + weekly digest) or pay-as-you-go $0.02/triage ($10 minimum).

Before

  • Inbox chaos and manual triage eating developer time you can’t afford.
  • Critical bugs missed because support notes aren’t summarized or prioritized.
  • Unpredictable support costs and hours spent building fragile in-house parsers.

After

  • Support messages become structured tickets automatically (type, severity, title, summary, tags, sentiment, confidence).
  • Critical issues routed to your workflow in under 30 seconds, so you fix revenue-impacting bugs faster.
  • Clear, low-cost pricing: free tier, Pro $19/mo (500 triages), Expert $49/mo (unlimited + pattern detection + weekly digest) or pay-as-you-go at $0.02/triage.

FAQ

Will TriageFast reduce my support backlog?

Yes — it auto-creates structured tickets with AI fields so engineers and founders spend less time reading inboxes and more time fixing issues.

How do I connect my support channels?

Integrate via email, Fernand, or the manual API and route results to Discord, Slack or outputs like GitHub Issues, Linear, Notion, or a Webhook.

What are the pricing options and is there a free tier?

There’s a free tier with 100 triages/month (no card), Pro $19/mo (500 triages), Expert $49/mo (unlimited + extras), or pay-as-you-go at $0.02/triage with a $10 minimum.

How is this different from building my own parser or using a helpdesk?

TriageFast is a headless feedback triage API focused on fast, automated structured tickets and routing — faster to deploy and cheaper than building and maintaining your own system.

Related pages

Claim 100 free triages — start automating support triage without a credit card

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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