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Stop drowning in community feedback — turn Discord & Slack messages into actionable tickets

TriageFast auto-converts raw Discord, Slack, or email messages into structured tickets with AI fields like type, severity, title, summary, tags, sentiment, and confidence. Send outputs to GitHub, Linear, Notion, or webhooks in under 30 seconds.

Start free

Who it is for

Built for community-driven products

  • Teams with active Discord or Slack communities that need continuous, automated triage of user messages into structured tickets.
  • Products that want fast, consistent AI fields (type, severity, title, summary, tags, sentiment, confidence) for prioritization and reporting.
  • Communities that require headless, API-first routing into developer workflows (GitHub Issues, Linear, Notion, webhooks) without a full helpdesk overhaul.
  • Small ops teams who need quick processing (under 30 seconds) and low-friction pricing — start with 100 free triages/month.

Who it is not for

When TriageFast is not the right fit

  • Products that need a full conversational helpdesk with live agent routing, SLAs, and ticket assignment workflows rather than automated triage.
  • Enterprises that require deep, bespoke on-prem integrations or compliance customizations outside a headless API model.

Typical workflow

A typical week for community-driven products using TriageFast

A user reports a bug in Discord, the message flows to TriageFast via your integration and is auto-triaged with title, severity, tags, and sentiment. In under 30 seconds a GitHub Issue (or Linear/Notion entry) is created and routed back to the team channel. Weekly digests and pattern detection flag recurring problems for planning.

Pricing context

Start with 100 free triages/month (no card required) to handle community volume, upgrade to Pro or Expert as activity grows, or use pay-as-you-go at $0.02/triage for bursty weeks.

Before

  • Hundreds of unstructured Discord/Slack posts lost in channels and DMs, making prioritization guesswork.
  • Manual copying of community feedback into issue trackers or spreadsheets by busy maintainers.
  • Missed patterns and recurring bugs because feedback sits scattered across chat history.

After

  • Every community message becomes a structured ticket with AI fields (type, severity, title, summary, tags, sentiment, confidence) for clear prioritization.
  • Automatic creation of GitHub Issues, Linear items, or Notion pages so engineering time is spent on fixes, not copy/paste.
  • Pattern detection and weekly digests surface recurring issues so teams can plan releases from real community signals.

FAQ

How fast will community messages become tickets?

TriageFast processes messages and creates outputs in under 30 seconds.

How do I connect Discord or Slack to TriageFast?

Use the built-in Discord/Slack integrations or send messages via email, Fernand, or the manual API.

How does pricing work for community teams?

There’s a free tier with 100 triages/month (no card), Pro at $19/month, Expert at $49/month, or pay-as-you-go at $0.02/triage with a $10 minimum.

How is TriageFast different from full helpdesk tools?

TriageFast focuses on headless, automated triage into developer workflows rather than full agent-based conversation management.

Related pages

Start 100 free triages — connect Discord or Slack and convert community feedback into tickets

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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