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Stop manual bug triage for your developer-focused product

TriageFast converts raw support messages into structured tickets automatically via a headless API. It extracts type, severity, title, summary, tags, sentiment and confidence, then routes to GitHub, Linear, Notion or your Slack/Discord workflows in under 30 seconds.

Start free

Who it is for

Built for developer tool companies

  • Teams shipping SDKs, CLIs, APIs or dev-focused apps that receive bug reports via email or Discord and need fast, structured tickets.
  • Small engineering teams that want GitHub Issues, Linear tasks or Notion items created automatically without hiring dedicated triage staff.
  • Support+engineering workflows that require AI fields (type, severity, title, summary, tags, sentiment, confidence) to prioritize and route bugs.
  • Companies that need headless integration (email, Fernand, or manual API) and routing into Slack/Discord or webhook-driven pipelines.

Who it is not for

When TriageFast is not the right fit

  • Products that require full session replay, source-level error grouping, or in-product crash debugging tied to proprietary instrumentation.
  • Teams that need human-only, white-glove triage for every report (e.g., legal-sensitive or compliance-only workflows).

Typical workflow

A typical week for developer tool companies using TriageFast

Support emails and Discord bug threads are forwarded to TriageFast and processed in under 30 seconds. Structured tickets with AI fields are auto-created in GitHub or Linear and routed to Slack for on-call engineers. The team reviews high-severity items and lets the system handle consistent triage and deduplication.

Pricing context

Start free with 100 triages/month and no card required, then scale to Pro ($19/month for 500 triages) or Expert ($49/month unlimited with pattern detection and weekly digest). Pay-as-you-go at $0.02/triage with a $10 minimum handles spiky support volumes common to developer tool companies.

Before

  • Support emails and Discord messages arrive as free-form text with no consistent title, severity, or tags.
  • Engineers spend hours translating messages into issue templates, assigning severity, and reproducing context.
  • Duplicate reports and cross-channel bugs slip through because triage is inconsistent and slow.

After

  • Every message becomes a structured ticket with type, severity, title, summary, tags, sentiment, and a confidence score.
  • Ready-made GitHub Issues, Linear tasks or Notion pages are created in under 30 seconds so engineers can focus on fixes.
  • Consistent metadata and Expert pattern detection plus weekly digests reduce duplicates and surface regressions early.

FAQ

How accurate is triage for technical bug reports?

TriageFast returns structured AI fields including a confidence score so you can filter and audit results quickly.

How long does integration take with our support channels?

Connect email, Fernand or the manual API and route to Discord/Slack or outputs like GitHub, Linear and Notion—most teams integrate in a few hours.

What if our support volume is spiky or unpredictable?

Free tier includes 100 triages/month; upgrade to Pro or Expert, or use pay-as-you-go at $0.02/triage with a $10 minimum.

How does this compare to using Zendesk plus manual triage?

Unlike manual Zendesk workflows, TriageFast is headless and auto-creates structured tickets and outputs to GitHub/Linear/Notion in under 30 seconds.

Related pages

Start auto-triaging developer feedback — 100 free triages, no card

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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