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Turn overflowing student and teacher feedback into prioritized tickets—fast

Automatically convert emails, in-app messages, and teacher reports into structured tickets with AI fields like type, severity, title, summary, tags, sentiment, and confidence. Route urgent items to Slack or Discord and create GitHub Issues, Linear, Notion pages, or webhooks in under 30 seconds.

Start free

Who it is for

Built for edtech products

  • K–12 and higher‑ed platforms that receive high volumes of student questions, teacher reports, and guardian messages daily
  • Assessment, LMS, and classroom apps that need automated severity and sentiment to surface grading errors, safety flags, and policy issues
  • Support and product teams that want messages routed into Slack/Discord and into GitHub Issues, Linear, Notion, or webhooks without manual triage
  • Teams that need consistent AI fields (type, severity, title, summary, tags, sentiment, confidence) for analytics, reporting, and prioritization

Who it is not for

When TriageFast is not the right fit

  • Products requiring a human-only moderation workflow before any automation (e.g., legal or highly sensitive PII reviews)
  • Organizations that must run a fully on‑premise or bespoke NLP stack and cannot use a headless hosted API

Typical workflow

A typical week for edtech products using TriageFast

Student and teacher messages arrive via email or API and are triaged automatically into structured tickets within 30 seconds. High‑severity or safety flags are routed to Slack/Discord while issues are auto-created in GitHub or Linear for engineers. Product managers use tags and summaries to prioritize fixes and produce weekly reports.

Pricing context

Start free with 100 triages/month (no card) so classrooms and pilots can test safely. Scale with Pro ($19/mo for 500 triages), Expert ($49/mo unlimited + pattern detection and weekly digest) or pay-as-you-go at $0.02/triage with a $10 minimum.

Before

  • Inbox and support queues crowded with mixed student questions, teacher bug reports, and admin requests
  • Time‑sensitive issues like grade errors or safety flags are missed or delayed by manual triage
  • No consistent tags, summaries, or severity data to drive product prioritization or compliance reports

After

  • Every message becomes a structured ticket with severity, sentiment, tags, and a concise AI summary
  • High‑severity and safety items route instantly to Slack/Discord and to your issue tracker for immediate action
  • Consistent fields and automated tags give product and ops teams the data needed for prioritization and reporting

FAQ

How quickly will feedback become a ticket?

Most messages are processed and outputted in under 30 seconds.

How do we integrate TriageFast with our tools?

Send feedback via email, Fernand, or the manual API and output to GitHub Issues, Linear, Notion, or webhooks while routing notifications to Slack or Discord.

What are the costs and trial options?

Start free with 100 triages/month (no card); upgrade to Pro or Expert, or use pay-as-you-go at $0.02/triage with a $10 minimum.

How is this different from helpdesk platforms like Zendesk?

Unlike full support UIs, TriageFast is a headless API that auto-structures feedback for issue trackers and analytics rather than replacing your existing agent UI.

Related pages

Start auto-triaging student and teacher feedback — try 100 free triages

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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