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Stop manual triage — automate 500+ support messages/month in under 30s

TriageFast turns raw support messages into structured tickets so high-volume teams stop bottlenecking on manual work. Deploy as a headless API and route results into your workflows instantly.

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Who it is for

Built for high-volume support teams

  • Headless API that converts raw support messages (email, Fernand, manual API) into structured tickets automatically — designed for teams receiving 500+ messages/month
  • AI fields (type, severity, title, summary, tags, sentiment, confidence) give consistent metadata so large queues can be filtered and routed reliably
  • Routes triaged items into existing workflows (Slack, Discord) and outputs directly to GitHub Issues, Linear, Notion or webhooks for engineering and product teams
  • Processes each message in under 30 seconds so you can keep pace with high daily volume without expanding headcount

Who it is not for

When TriageFast is not the right fit

  • Teams that need a full support inbox UI and human-only triage workflows — TriageFast is a headless API for automation, not a ticketing UI
  • Very low-volume teams (well under 500 messages/month) that prefer manual handling and don’t need automated tagging or routing

Typical workflow

A typical week for high-volume support teams using TriageFast

Incoming emails and messages flow into TriageFast (email, Fernand, or API), get classified with type/severity/tags and routed to Slack or Discord for triage exceptions, while developers receive ready-to-act GitHub Issues or Linear tasks — all processed in under 30 seconds.

Pricing context

Choose a plan that matches your volume: free tier (100 triages/month, no card) to validate, Pro $19/month for 500 triages, Expert $49/month for unlimited + pattern detection and weekly digest, or pay-as-you-go at $0.02/triage with a $10 minimum for unpredictable peaks.

Before

  • Support backlog grows because engineers get unstructured reports and hours are spent manually creating issues
  • Inconsistent severity and tagging make it hard to prioritize and measure recurring product problems
  • Routing delays and duplicated work from manual handoffs increase time-to-fix and frustrate customers

After

  • Engineers receive structured tickets (title, summary, severity, tags) ready for action, cutting manual issue creation time
  • Consistent AI-assigned severity, type and tags let teams prioritize and metrics become reliable at scale
  • Automated routing to Slack/Discord and outputs to GitHub/Linear/Notion reduce handoff delays and duplicate triage

FAQ

How quickly can I start triaging real support messages?

Sign up and connect email, Fernand, or the API and you can begin triaging in minutes.

Will TriageFast fit into our existing workflow?

Yes — routes to Slack/Discord for operator workflows and outputs to GitHub Issues, Linear, Notion or webhooks for engineering.

What if my volume spikes or I want to try before paying?

Start with the free 100 triages/month (no card), upgrade to Pro or Expert, or use pay-as-you-go at $0.02/triage with a $10 minimum.

How does TriageFast compare to building an in-house triage system?

TriageFast is a production-ready headless API that saves engineering time and provides consistent AI fields out of the box, avoiding long internal projects.

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Start automating 500+ monthly support messages — try 100 free triages

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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