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Indie hackers: stop wasting hours on support triage

TriageFast converts raw support messages into structured tickets automatically so you can focus on building. It’s fast, cheap, and built for one-person teams.

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Who it is for

Built for indie hackers

  • Solo builders who need raw support (email, Fernand, or API) turned into structured tickets without hiring help
  • Teams that want AI fields (type, severity, title, summary, tags, sentiment, confidence) to prioritize work quickly
  • Founders who push issues directly to GitHub, Linear, Notion or webhooks and want routing into Slack or Discord workflows
  • Cost-conscious bootstrapped products that prefer a free tier, low monthly plans, or pay-as-you-go billing

Who it is not for

When TriageFast is not the right fit

  • Large enterprise support teams needing full helpdesk suites, advanced SLA routing, or multi-seat workflow orchestration
  • Products that require legally mandated, human-only review of every support message for compliance reasons

Typical workflow

A typical week for indie hackers using TriageFast

Support emails arrive via email or Fernand and are processed in under 30 seconds into tickets with AI fields. New items post to your Slack or Discord and create GitHub/Linear/Notion issues automatically. You triage once a day and spend the rest of your time shipping.

Pricing context

Free 100 triages/month (no card) gets you started, Pro at $19/month scales to 500 triages, and Expert ($49/month) adds unlimited triages, pattern detection, and a weekly digest; pay-as-you-go ($0.02/triage, $10 minimum) prevents wasted subscription spend.

Before

  • Inbox full of raw support messages that eat hours of your day
  • Missed or mis-prioritized bugs because severity and intent aren’t clear
  • Slow copy-paste into GitHub/Linear/Notion that interrupts flow and momentum

After

  • Support messages become structured tickets automatically in under 30 seconds
  • Clear severity, type, tags and summaries let you prioritize real issues quickly
  • Issues created where you work (GitHub/Linear/Notion) so you spend minutes triaging and more time building

FAQ

Will TriageFast work for my solo project right away?

Yes — sign up and start triaging via email, Fernand, or the manual API immediately.

How difficult is setup and integration with my workflow?

Connect your inbox or API and choose outputs (GitHub, Linear, Notion, webhook) or route to Slack/Discord in minutes.

What if I only have occasional support volume?

There’s a free 100 triages/month tier (no card) and a pay-as-you-go option at $0.02/triage with a $10 minimum.

I’m comparing this to a full helpdesk, is it the same?

TriageFast focuses on automated triage and structured tickets, not a full helpdesk UI or multi-seat enterprise features.

Related pages

Start triaging support in minutes — free 100 triages/month, no card

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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