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Turn overflowing support messages into prioritized tickets — without a $300/month tool

TriageFast converts raw support messages into structured tickets (type, severity, title, summary, tags, sentiment, confidence) in under 30 seconds. Start free with 100 triages/month — no card required.

Start free

Who it is for

Built for budget-conscious teams

  • Replace expensive triage stacks with a fast headless API that creates GitHub, Linear, or Notion issues automatically.
  • Keep costs predictable: free tier and low-cost Pro/Expert plans or pay-as-you-go at $0.02/triage with a $10 minimum.
  • Accepts inputs from email, Fernand, or a manual API and routes through existing Slack or Discord workflows when needed.
  • Reduce engineer interrupt time by converting messy support messages into structured tickets (type, severity, summary) instantly.

Who it is not for

When TriageFast is not the right fit

  • Teams that need a full customer success suite with SSO, advanced analytics, and enterprise SLAs should consider an enterprise platform.
  • Organizations requiring a native, end-user-facing ticketing UI and deep built-in reporting may prefer a traditional all-in-one helpdesk.

Typical workflow

A typical week for budget-conscious teams using TriageFast

Support emails and Discord threads flow into TriageFast, which auto-tags and creates GitHub or Linear issues in under 30 seconds. Engineers triage a smaller, prioritized queue instead of copying tickets manually. Monthly costs stay predictable with the free tier, low Pro plan, or pay-as-you-go.

Pricing context

TriageFast lets budget-conscious teams try before they buy with 100 free triages/month and no card. When usage grows, choose Pro, Expert unlimited, or pay-as-you-go to match actual volume without a $300 baseline commitment.

Before

  • Paying $300+/month for triage tools that do only part of the job.
  • Support messages scattered across email, Discord, and Slack with no structure.
  • Engineers wasting hours copying context into GitHub/Linear and guessing severity.

After

  • Automated structured tickets created in under 30 seconds and routed to GitHub, Linear, or Notion.
  • Centralized, AI-classified fields (type, severity, title, summary, tags, sentiment, confidence) you can act on immediately.
  • Lower monthly spend with a free tier, $19 Pro, $49 Expert unlimited, or pay-as-you-go at $0.02/triage.

FAQ

How quickly can I see value?

You can test automated triage in under 30 seconds per message and start on the free 100-triage plan.

How hard is setup with our existing tools?

Connect via email, Fernand, or the manual API and route results to GitHub, Linear, Notion, Slack, or Discord in minutes.

What are the pricing options for small teams?

There’s a free 100-triage/month tier and pay-as-you-go at $0.02/triage (with a $10 minimum), plus Pro and Expert plans.

Should we use a bigger competitor instead?

If you prioritize enterprise features and full product suites over low cost and fast setup, larger vendors may fit better.

Related pages

Try 100 free triages — no card, integrate in minutes, validate in under 30 seconds

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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