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Stop drowning in buyer and seller feedback — triage it automatically

TriageFast converts support emails and messages from both sides of your marketplace into structured tickets in under 30 seconds. Use AI fields like type, severity, title, summary, tags, sentiment and confidence to prioritize and route work where it belongs.

Start free

Who it is for

Built for marketplace founders

  • Founders juggling two-sided feedback (buyers and sellers) who need automatic prioritization by severity and sentiment so ops and product focus on what matters.
  • Teams that want headless integration: ingest from email, Fernand, or a manual API and route into Discord or Slack for triage before creating GitHub Issues, Linear items, Notion docs, or webhooks.
  • Marketplaces with limited support headcount that need fast (under 30s) ticket generation and confidence scores to automate escalation and reduce manual sorting.
  • Product-led teams that want pattern detection and weekly digests (Expert plan) to surface recurring marketplace pain across both sides of the platform.

Who it is not for

When TriageFast is not the right fit

  • If you need a full agent-facing helpdesk UI and human-first ticket routing out of the box — TriageFast is a headless API for automated triage, not a full support console.
  • If your stack requires an on-prem or fully managed human triage service rather than an API-driven automation, consider a managed support provider instead.

Typical workflow

A typical week for marketplace founders using TriageFast

Support emails and messages flow in via email or Fernand and hit TriageFast; within 30 seconds each message becomes a structured ticket with type, severity, sentiment, tags and confidence. High-severity or low-confidence items post to a Slack triage channel while validated bugs create GitHub Issues automatically. Weekly digests (Expert) highlight repeating patterns across buyers and sellers so product can prioritize fixes.

Pricing context

Start for free with 100 triages/month (no card required) to test on real buyer and seller messages; scale predictably with Pro ($19/mo for 500 triages), Expert ($49/mo unlimited + pattern detection + weekly digest), or pay-as-you-go at $0.02/triage with a $10 minimum.

Before

  • Support queue overflowing with mixed buyer and seller reports that are hard to prioritize.
  • Product and ops wasting time manually classifying and routing similar issues from both sides of the marketplace.
  • Missed recurring problems because no automated pattern detection or consolidated digest exists.

After

  • Automated prioritization by severity and sentiment so critical buyer or seller issues get acted on first.
  • Instant structured tickets with title, summary, tags and confidence routed to Slack/Discord and your issue trackers for fast resolution.
  • Recurring marketplace problems surface automatically (Expert) and arrive in a weekly digest so product roadmap decisions are data-driven.

FAQ

How quickly will messages become tickets?

Most messages are processed in under 30 seconds and returned as structured tickets.

How hard is setup with my marketplace stack?

Connect via email, Fernand, or our manual API and send outputs to GitHub Issues, Linear, Notion, webhooks or Slack/Discord.

What pricing options work for a growing marketplace?

There’s a free tier (100 triages/month, no card), Pro and Expert plans, or pay-as-you-go at $0.02/triage with a $10 minimum.

I’m considering a full helpdesk — how is TriageFast different?

TriageFast is a headless API focused on automated triage and routing into your workflows rather than a full agent-facing helpdesk UI.

Related pages

Start triaging buyer and seller feedback — free for 100 triages/month

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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