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Stop losing time to App Store reviews and support email chaos

TriageFast is a headless feedback triage API that turns iOS and Android App Store reviews and support emails into structured tickets in under 30 seconds. It extracts type, severity, title, summary, tags, sentiment and confidence, and pushes issues to GitHub, Linear, Notion or webhooks.

Start free

Who it is for

Built for mobile app developers

  • Indie and small mobile teams who need fast, automated triage of App Store reviews and support emails to free up engineering time
  • Product managers who want consistent AI fields (type, severity, title, summary, tags, sentiment, confidence) for prioritizing iOS and Android fixes
  • Support leads who need reviews and incoming emails routed into Slack or Discord and turned into GitHub/Linear/Notion issues automatically
  • Teams that need low-latency processing (under 30 seconds) so crash reports and high-severity reviews are acted on before ratings slide

Who it is not for

When TriageFast is not the right fit

  • Teams that need a full built-in support inbox and agent UI rather than a headless API should use a dedicated helpdesk product
  • Organizations requiring on-premise or custom compliance workflows (e.g., HIPAA self-hosting) that can't rely on a cloud triage API

Typical workflow

A typical week for mobile app developers using TriageFast

App Store reviews and support emails flow into TriageFast (email, Fernand, or API) and return structured tickets with AI fields in under 30 seconds. Tickets are auto-created in GitHub, Linear, or Notion or routed to Slack/Discord for the team to act on. If you need advanced insights, Expert adds pattern detection and a weekly digest to spot recurring regressions.

Pricing context

Start for free with 100 triages/month (no card). Paid plans and pay-as-you-go let mobile teams scale predictably or handle review spikes without surprise bills.

Before

  • Critical crash reports and urgent complaints buried in hundreds of App Store reviews and emails get missed or addressed too late
  • Engineers waste hours copying review text into issue trackers and guessing severity or root cause
  • No consistent metadata (tags, sentiment, confidence) makes prioritization by product or release impossible

After

  • High-severity reviews and emails become structured issues with type, severity, title, summary and confidence automatically
  • Issues are created in GitHub/Linear/Notion or routed to Slack/Discord in under 30 seconds, saving engineering hours
  • Consistent tags, sentiment and pattern detection (Expert) make prioritization and release planning data-driven

FAQ

How accurate is the AI classification for reviews and emails?

Accuracy varies by language and content, but each triage includes a confidence score so you can surface high-certainty items first.

How do I connect reviews and support email into TriageFast?

Send inputs via email, Fernand, or our manual API and route outputs to GitHub, Linear, Notion, webhooks or Slack/Discord.

What are the pricing options for mobile app teams?

There is a free tier (100 triages/month, no card), Pro and Expert plans, and pay-as-you-go at $0.02/triage with a $10 minimum.

How does TriageFast compare to using a helpdesk like Zendesk?

TriageFast is headless and focused on converting reviews/emails into structured tickets for engineering workflows, not a full agent inbox.

Related pages

Start triaging App Store reviews now — 100 triages free, no card

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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