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Stop drowning in issues and support emails — automate triage for your open source project

TriageFast converts raw GitHub issues and support emails into structured tickets automatically with AI fields like type, severity, title, summary, tags, sentiment, and confidence. It routes to GitHub Issues, Linear, Notion or webhooks and notifies Slack/Discord, processing each message in under 30 seconds.

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Who it is for

Built for open source maintainers

  • Maintainers handling high volumes of GitHub issues and emailed bug reports who need fast, repeatable triage.
  • Small or volunteer teams that must prioritize work by severity and type without hiring more triagers.
  • Projects that want automatic ticket creation into GitHub Issues, Linear or Notion and notifications to Slack or Discord.
  • Repos that prefer low-friction billing — free 100 triages/month, pay-as-you-go or predictable Pro/Expert plans.

Who it is not for

When TriageFast is not the right fit

  • Projects requiring on-premise-only solutions or strict data residency/compliance that disallow a cloud triage API.
  • Teams that need fully human-managed, policy-driven workflows with no AI-suggested fields or automated ticket creation.

Typical workflow

A typical week for open source maintainers using TriageFast

New emails and issue reports are forwarded or sent via Fernand/API and processed in under 30 seconds. TriageFast creates structured tickets (type, severity, title, summary, tags, sentiment, confidence) and posts them to GitHub Issues, Linear, Notion or a webhook while notifying Slack/Discord. The team reviews only prioritized, de-duplicated items instead of reading every message.

Pricing context

Free plan (100 triages/month, no card) covers light-maintained repos; Pro and Expert scale affordably for busier projects. Pay-as-you-go at $0.02/triage with a $10 minimum lets sporadic projects pay only for what they use.

Before

  • Inbox and repo issues are unstructured, requiring manual reading to understand severity and type.
  • Maintainers spend hours deciding what is a bug, feature request, duplicate, or support question.
  • Critical reports get lost among noise and duplicates, slowing response and releases.

After

  • Incoming messages are converted to structured tickets with AI fields (type, severity, title, summary, tags, sentiment, confidence).
  • Maintainters get prioritized, searchable items so limited volunteer time targets real bugs and regressions.
  • Automatic routing to GitHub Issues, Linear, Notion and Slack/Discord reduces manual copy-paste and missed reports.

FAQ

Will TriageFast mislabel important bug reports?

TriageFast assigns AI fields including severity and confidence so you can review and correct labels before or after they create tickets.

How do I connect my repo and support email?

Forward emails or use Fernand or the manual API, then route outputs to GitHub Issues, Linear, Notion, or a webhook and notify Slack/Discord.

How much does it cost for an open source project?

There’s a free tier with 100 triages/month (no card), Pro and Expert plans, or pay-as-you-go at $0.02/triage with a $10 minimum.

How is this different from rule-based triage tools?

TriageFast is a headless feedback triage API that uses AI to produce structured tickets (type, severity, title, summary, tags, sentiment, confidence) and routes them to your trackers quickly.

Related pages

See if TriageFast fits open source maintainers

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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