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Stop drowning in support noise — get structured feedback for your roadmap

TriageFast turns raw support messages into structured tickets with AI fields like type, severity, title, summary, tags, sentiment, and confidence. Integrate email, Fernand, or the API and route results to GitHub, Linear, Notion, Slack, or Discord in under 30 seconds.

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Who it is for

Built for product managers

  • Automatically surface type, severity, sentiment, and confidence so you can rank backlog items by impact, not anecdote.
  • Creates consistent tickets in GitHub, Linear, or Notion with tags and titles that make sprint planning faster.
  • Fast processing and routing (under 30s) so PMs see new issues and trends the same day they appear in support.
  • Expert tier adds pattern detection and weekly digests for recurring pain points and roadmap signals.

Who it is not for

When TriageFast is not the right fit

  • If you need a full helpdesk agent workflow with human-in-loop SLA routing and multi-step customer resolution, use a dedicated support platform.
  • If you require custom ML model training on your private corpus with continuous retraining and model hosting, TriageFast's headless triage API isn't designed for that.

Typical workflow

A typical week for product managers using TriageFast

Connect email and internal reports to TriageFast; it classifies and creates issues in GitHub or Linear with severity and tags. Review the weekly digest or realtime tickets, then adjust roadmap priorities based on quantified sentiment and frequency. Track confidence scores to decide what needs follow-up research.

Pricing context

Free tier (100 triages/month) lets PMs validate fit without a card; Pro and Expert scale affordably for growing feedback volume and pay-as-you-go covers spikes. Expert adds unlimited triages, pattern detection, and a weekly digest designed for roadmap planning.

Before

  • Support volume buries recurring problems and makes prioritization subjective.
  • Engineers receive inconsistent tickets lacking severity or actionable summaries.
  • You spend hours manually tagging and aggregating feedback across channels.

After

  • Recurring issues and their severity surface automatically so roadmap trade-offs are data-driven.
  • Consistent, structured tickets (title, summary, tags, severity) speed triage and developer handoff.
  • Automated aggregation and confidence scores save hours and reduce noisy context-switching.

FAQ

How accurate are the triages for prioritizing roadmap work?

TriageFast returns structured fields including severity, type, sentiment, and a confidence score so PMs can trust or spot-check automated triages.

How long does setup take and which integrations are supported?

Setup takes minutes: connect email, Fernand, or the manual API and route outputs to GitHub, Linear, Notion, Slack, or Discord.

What's the cost and trial options?

Free 100 triages/month (no card required); Pro is $19/month for 500 triages, Expert $49/month unlimited, or pay-as-you-go at $0.02/triage with a $10 minimum.

How does TriageFast compare to full helpdesk platforms?

Unlike full helpdesk platforms, TriageFast focuses on automated structured feedback for roadmap prioritization rather than end-to-end ticket resolution workflows.

Related pages

Start triaging feedback — try 100 triages free (no card)

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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