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Stop support chaos across time zones

TriageFast turns raw emails, DMs, or API messages into structured tickets with AI fields like type, severity, title, summary, tags, sentiment, and confidence. It routes to GitHub, Linear, Notion or your Slack/Discord workflow in under 30 seconds.

Start free

Who it is for

Built for remote-first teams

  • Distributed teams who need fast, consistent triage so engineers across time zones can pick up work asynchronously
  • Teams using GitHub, Linear, Notion or webhooks who want a headless API that auto-creates issues from raw messages
  • Support routed through Slack or Discord channels so on-call or async reps see prioritized tickets where they already work
  • Small remote teams that want predictable pricing or pay-as-you-go for variable support volume

Who it is not for

When TriageFast is not the right fit

  • Teams that require a fully managed, human-only support desk with built-in agent workflows (TriageFast is an automated, headless triage layer)
  • Organizations that must keep all processing on-premise with no external API calls

Typical workflow

A typical week for remote-first teams using TriageFast

Incoming emails or Discord/Slack messages hit TriageFast (or are sent via Fernand/API). In under 30 seconds you receive a structured ticket (type, severity, title, summary, tags, sentiment, confidence) and it’s pushed to GitHub/Linear/Notion or your webhook. Engineers pick up prioritized issues asynchronously across time zones.

Pricing context

Start free with 100 triages/month (no card required) and scale with Pro ($19/month, 500 triages), Expert ($49/month unlimited + pattern detection + weekly digest), or pay-as-you-go at $0.02/triage ($10 minimum). This keeps costs predictable for distributed teams with variable support volume.

Before

  • Late or duplicated work because teammates in different time zones miss context
  • Inbox overload from unstructured emails and DMs that require manual triage
  • Handoffs that fail due to missing severity, unclear summaries, and inconsistent tags

After

  • Consistent, prioritized tickets that reduce duplicated effort across zones
  • Auto-created GitHub/Linear/Notion issues from raw messages, eliminating manual triage
  • AI-generated severity, summary, and tags so async handoffs are clear and actionable

FAQ

Will TriageFast work across our multiple time zones and async workflows?

Yes — it creates structured, prioritized tickets and routes to Slack/Discord and issue trackers so teams can pick up work asynchronously.

How hard is setup with our existing tools like GitHub, Slack, and Discord?

Connect email, use Fernand, or call the API and TriageFast will push to GitHub, Linear, Notion or webhooks—most integrations take minutes.

What's the cost for distributed teams?

Free 100 triages/month (no card), Pro $19/month (500 triages), Expert $49/month unlimited, or pay-as-you-go $0.02/triage with a $10 minimum.

How does TriageFast compare to a full helpdesk like Zendesk?

TriageFast is a lighter, API-first triage layer optimized for async remote teams, not a full agent-managed helpdesk.

Related pages

Try TriageFast free — 100 triages/month, no card required

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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