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Turn every user complaint into a prioritized ticket — without wasting founder time

TriageFast converts raw support messages into structured tickets automatically so you spot high-impact issues fast. Designed for founders and small teams under $10k MRR who can’t afford missed bugs or slow follow-up.

Start free

Who it is for

Built for early-stage SaaS under $10k MRR

  • You need near-instant signal: messages processed in under 30 seconds so you act on critical issues before churn grows.
  • You want low-cost automation: start free (100 triages/month) and scale with Pro, Expert, or pay-as-you-go without enterprise overhead.
  • You rely on founders or tiny teams to react: automatic fields (type, severity, title, summary, tags, sentiment, confidence) cut manual tagging and copy-paste.
  • You route into developer workflows: inputs via email, Fernand, or API and outputs to GitHub Issues, Linear, Notion or Webhooks, with Slack/Discord routing when human review is needed.

Who it is not for

When TriageFast is not the right fit

  • If you run large-scale support operations (thousands of tickets/day) and need full enterprise support tooling and custom SLAs, use an enterprise-grade platform.
  • If you require 100% human-curated triage or bespoke machine-learning models and taxonomy that we don’t provide out of the box, a fully manual workflow may suit you better.

Typical workflow

A typical week for early-stage SaaS under $10k MRR using TriageFast

Support emails and in-app reports go into TriageFast via email, Fernand, or the API and are turned into structured tickets (type, severity, title, summary, tags, sentiment, confidence) in under 30s. High-severity items are routed to Slack or Discord for immediate attention while others auto-create GitHub Issues or Linear tasks. Founders and PMs review tagged summaries instead of copying text, so they fix product blockers faster.

Pricing context

Start free with 100 triages/month (no card required) and move to Pro ($19/mo for 500) or Expert ($49/mo unlimited + pattern detection + weekly digest) as you grow, or choose pay-as-you-go at $0.02/triage with a $10 minimum.

Before

  • Critical bugs hidden in long support threads and missed until multiple users complain
  • Founders manually copy-paste support messages into issue trackers which wastes development time
  • No consistent severity, tags, or summaries so prioritization drifts and PMF work stalls

After

  • Critical complaints are flagged with severity and confidence so you prioritize what matters now
  • Support messages auto-create structured tickets in GitHub/Linear/Notion, freeing founders to build
  • Consistent tags, summaries and sentiment make prioritization repeatable and focused on product-market fit

FAQ

Will TriageFast reliably surface critical bugs?

TriageFast assigns type, severity, sentiment and a confidence score so critical complaints are automatically highlighted.

How do I connect my support messages?

Send messages via email, Fernand, or our manual API and route triaged tickets into GitHub Issues, Linear, Notion or webhooks, with Slack/Discord for human review.

What are the pricing options for a small SaaS?

There’s a free tier (100 triages/month, no card), Pro ($19/mo for 500), Expert ($49/mo unlimited + pattern detection + weekly digest), or pay-as-you-go at $0.02/triage with a $10 minimum.

How does TriageFast compare to general helpdesk tools?

Unlike generic helpdesk tools, TriageFast focuses on automated structured triage (type, severity, title, summary, tags, sentiment, confidence) and direct outputs to developer workflows like GitHub and Linear.

Related pages

Start auto-triaging complaints — free 100 triages/month, no card

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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