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If everyone on your team handles support, stop wasting hours on triage

TriageFast converts raw support messages into structured tickets automatically and routes them into your workflow in under 30 seconds. Set it up with email, Fernand, or our API and push issues to GitHub, Linear, Notion or a webhook while notifying Slack or Discord.

Start free

Who it is for

Built for small teams under 10

  • You’re a small SaaS team where everyone shares support — get consistent tickets without hiring a full-time triager
  • AI extracts practical fields (type, severity, title, summary, tags, sentiment, confidence) so developers and founders see the same info
  • Works with the channels you already use: email/Fernand/manual API in, Slack/Discord for routing, GitHub/Linear/Notion/webhook out
  • Fast, low-friction setup and pricing — free 100 triages/month and pay-as-you-go if you need bursts

Who it is not for

When TriageFast is not the right fit

  • Large enterprises or support centers needing SLA-backed uptime, complex RBAC, or SOC/ISO compliance — choose an enterprise platform
  • Teams with deeply custom, multi-step automation workflows that require heavy on-prem integrations or proprietary tooling beyond standard outputs

Typical workflow

A typical week for small teams under 10 using TriageFast

Incoming emails and messages flow to TriageFast and are auto-parsed into structured tickets with severity and suggested title in under 30 seconds. Tickets are pushed to GitHub or Linear and notifications hit your Slack/Discord channel. The team triages priorities instead of copying, reformatting, or filing issues manually.

Pricing context

The free 100 triages/month covers light support workloads with no card required; Pro and Expert scale predictably for growing teams, and pay-as-you-go ($0.02/triage, $10 min) handles occasional spikes without a subscription.

Before

  • You spend hours each week copying support messages into issue trackers and deciding priority on the fly
  • Key details (severity, type, sentiment) get missed or formatted inconsistently across teammates
  • Support creates noise in chat and inboxes, interrupting product work and roadmap planning

After

  • Automatic, consistent tickets with type, severity, title, summary and tags saved minutes per issue
  • Clear sentiment and confidence indicators reduce back-and-forth and speed decision-making
  • Notifications funnel into your tracker and Slack/Discord so the team focuses on fixes, not formatting

FAQ

How fast will my messages become tickets?

Most messages are processed and turned into structured tickets in under 30 seconds.

How hard is setup and integration for a small team?

Set up in minutes via email, Fernand, or the manual API and connect outputs to GitHub, Linear, Notion, or a webhook.

What are my low-cost options while I test it with the team?

Start free with 100 triages/month (no card), upgrade to Pro/Expert, or use pay-as-you-go at $0.02/triage with a $10 minimum.

Should I pick a competitor instead?

If you need enterprise SLAs or deep on-prem integrations, choose an enterprise tool; otherwise TriageFast is built for small teams that want fast, automatic triage.

Related pages

Try TriageFast free — 100 triages/month, no credit card

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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