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Turn messy user feedback into clear tickets — built for 0-to-1 startups

TriageFast is a headless feedback triage API that converts raw support messages into structured tickets automatically. It extracts AI fields like type, severity, title, summary, tags, sentiment and confidence, then routes work into your stack in under 30 seconds.

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Who it is for

Built for early-stage startups

  • Founders and small teams who need to turn customer conversations into prioritized tickets without hiring an ops person.
  • Startups validating product hypotheses that need fast, repeatable signals (type, severity, tags, sentiment) from raw feedback.
  • Teams that use email, Fernand, or a manual API and want triages pushed to GitHub, Linear, Notion, or webhooks.
  • Companies that want lightweight integrations into Discord or Slack and sub-30s processing so engineering focus stays on product.

Who it is not for

When TriageFast is not the right fit

  • Enterprises needing a full helpdesk UI, deep CRM history, or complex SLA workflows — TriageFast is headless API-first.
  • Teams that require heavy, custom natural-language workflows or internal classification models that replace our AI fields.

Typical workflow

A typical week for early-stage startups using TriageFast

Incoming emails and support messages flow into TriageFast and are auto-classified with type, severity, tags, sentiment, and a short summary. Tickets are created in GitHub/Linear or sent via webhook for the engineering queue. Founders and PMs review the digest and prioritize the top signals for the week.

Pricing context

The pricing matches early-stage cash flow and volume: start free with 100 triages/month (no card required), upgrade to predictable plans, or use pay-as-you-go when volume is variable. This keeps costs aligned with your learning pace and runway.

Before

  • User feedback scattered across email, Discord, and DMs with no consistent tags or severity.
  • Founders spending hours reading messages instead of shipping experiments or fixing key issues.
  • Feature decisions based on noise rather than clear, structured signals from users.

After

  • All feedback becomes structured tickets with type, severity, summary, tags, sentiment, and confidence.
  • Founders reclaim hours each week and focus on validated experiments instead of manual triage.
  • Roadmap decisions are driven by consistent, prioritized signals rather than anecdote.

FAQ

Will TriageFast help me prioritize which features to build next?

Yes — the AI fields (type, severity, tags, sentiment) surface the highest-impact issues and patterns for prioritization.

How long does it take to connect our inbox or Slack/Discord?

Most teams are sending triages in minutes using email, Fernand, or the manual API and routing to GitHub/Linear/Notion.

What are the pricing options for a small startup?

There’s a free tier with 100 triages/month (no card required), paid plans ($19 and $49) and a pay-as-you-go option at $0.02/triage with a $10 minimum.

How is this different from using a helpdesk like Zendesk?

TriageFast focuses on fast, automated classification and routing into your existing workflow rather than providing a full helpdesk UI.

Related pages

Start converting feedback into roadmap signals — free 100 triages/month

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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