Constraint page

Reduce churn from unresolved support with automated triage

Convert raw support messages into structured tickets automatically. TriageFast extracts type, severity, title, summary, tags, sentiment and confidence, then routes in under 30 seconds.

Start free

Who it is for

Built for subscription SaaS products

  • Support and product teams that lose paying customers to slow, inconsistent issue handling and need predictable triage.
  • Small-to-mid subscription SaaS teams that want automatic ticket creation into GitHub, Linear, or Notion so engineers fix issues faster.
  • Retention-focused teams that need severity and sentiment flags to prioritize churn-risk cases and route critical items to Slack or Discord.
  • Companies that need fast, low-friction automation (email, Fernand, or API inputs) with measurable triage volume and timing.

Who it is not for

When TriageFast is not the right fit

  • Enterprises requiring full ITSM platforms with custom SLA orchestration and case workflows — use a dedicated service desk.
  • Teams that legally require on-premise AI or cannot use cloud-based automation due to strict data residency or compliance constraints.

Typical workflow

A typical week for subscription SaaS products using TriageFast

Support emails and Fernand messages are processed in under 30 seconds and turned into structured tickets sent to GitHub, Linear, Notion, or webhooks. Slack/Discord alerts surface high-severity or negative-sentiment cases for immediate escalation. Product and retention teams use AI fields and Expert pattern detection to prioritize fixes and reduce churn.

Pricing context

The free tier (100 triages/month) lets small subscription teams test impact; Pro and Expert scale predictably with monthly volume, and pay-as-you-go ($0.02/triage, $10 minimum) fits seasonal spikes and growth-driven usage.

Before

  • Slow manual ticket creation and routing that delays fixes and increases churn among paying customers.
  • Undetected severity or negative sentiment that lets high-risk accounts slip through support queues.
  • Engineers spending time triaging instead of shipping fixes, creating a backlog that frustrates subscribers.

After

  • Automated ticket creation and routing into developer workflows, cutting time-to-resolution and lowering churn.
  • Severity and sentiment flags highlight churn-risk cases so retention teams can act before customers cancel.
  • Structured AI fields free engineers from triage work so they focus on fixes that improve subscription retention.

FAQ

How quickly will TriageFast impact churn?

Most teams see faster routing within 24–72 hours and measurable churn reduction within a few weeks.

How fast is setup and integration?

Connect email, Fernand, or our API and route outputs to GitHub, Linear, Notion, webhooks, Slack or Discord in minutes.

What are the pricing options for subscription SaaS products?

We offer 100 free triages/month, Pro and Expert plans, plus pay-as-you-go at $0.02/triage with a $10 minimum.

How is TriageFast different from other automation tools?

TriageFast focuses on subscription SaaS churn with structured AI fields (type, severity, summary, sentiment, confidence) and direct routing into developer and retention workflows.

Related pages

Start reducing churn — try 100 free triages/month

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

Create account