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Stop building ad-hoc triage pipelines — automate them

TriageFast turns raw support messages into structured tickets via a headless API so you don't need a dashboard to ship. Built for technical founders who want deterministic, code-first triage integrated into their stack.

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Who it is for

Built for technical founders

  • API-first: ingest emails or support payloads and receive structured fields (type, severity, title, summary, tags, sentiment, confidence) you can act on programmatically.
  • Fast feedback loop: processes messages in under 30 seconds so engineering teams can triage and prioritize without daily manual triage work.
  • Seamless routing: integrates into GitHub, Linear, Notion or your webhooks and surfaces highest-severity items to Slack or Discord when you need human review.
  • Predictable billing and control: free dev tier, pay-as-you-go, or predictable plans so founder-engineers can experiment without committing to a full SaaS dashboard lock-in.

Who it is not for

When TriageFast is not the right fit

  • If your team expects a full no-code customer support dashboard with agent workflows and reporting out of the box, use a dedicated support suite instead.
  • If you require on-prem deployment or enterprise SSO-only solutions today, TriageFast’s cloud API model may not meet that constraint yet.

Typical workflow

A typical week for technical founders using TriageFast

Incoming support emails and webhook payloads hit the TriageFast API and return structured tickets with severity and confidence. High-severity items are auto-created in GitHub or Linear while ambiguous items post to Slack for a quick human check. You spend an hour weekly reviewing patterns instead of triaging dozens of messages daily.

Pricing context

Pricing matches how founder-led teams iterate: start free with 100 triages/month (no card), upgrade to Pro or Expert for predictable monthly volume, or use pay-as-you-go at $0.02/triage with a $10 minimum to scale without long-term commitment.

Before

  • Support noise and inconsistent tagging forces you to write and maintain custom parsing scripts.
  • You lose engineering time triaging messages instead of shipping product improvements.
  • Manual routing misses urgent issues and creates reactionary firefighting.

After

  • Structured fields delivered by API eliminate custom parsing and standardize triage across integrations.
  • Engineers reclaim time because triage is automated, fast, and routable into your issue workflow.
  • Urgent problems are auto-created in your tracker and low-confidence items are routed for human review so you stop missing critical bugs.

FAQ

How reliable are the AI-generated fields for prioritization?

TriageFast returns structured fields including a confidence score so you can automatically act on high-confidence triages and review lower-confidence ones.

How long does integration take for a lean engineering team?

You can integrate the API and start triaging in minutes and full workflow wiring (GitHub/Linear/Slack) in under a few hours.

What are the pricing options I should expect?

There’s a free tier with 100 triages/month (no card), Pro and Expert plans, plus pay-as-you-go at $0.02/triage with a $10 minimum.

Why choose TriageFast over a no-code support platform?

If you prefer code-first control, headless outputs, and deterministic routing into your existing trackers, TriageFast avoids dashboard lock-in.

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Try 100 free triages — integrate the API in minutes

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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