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Stop drowning in plugin support — triage emails and forum threads automatically

TriageFast is a headless feedback triage API that turns raw support emails and WordPress.org forum posts into structured tickets with AI fields in under 30 seconds. Route output to GitHub Issues, Linear, Notion or your Slack/Discord workflow and stop copying and pasting.

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Who it is for

Built for WordPress plugin developers

  • Automatically convert support emails and WordPress.org forum threads into structured tickets (type, severity, title, summary, tags, sentiment, confidence) so small teams can triage fast.
  • Headless API fits plugin authors who forward forum posts or emails programmatically (email forwarding, Fernand, or direct API) and want work routed to GitHub Issues, Linear, Notion or webhooks.
  • Processes messages in under 30 seconds and can post to Slack or Discord for your existing release and triage workflows.
  • Free tier for side projects or small plugins (100 triages/month, no card) and low-cost plans or pay-as-you-go for growing support volumes.

Who it is not for

When TriageFast is not the right fit

  • You need a full, user-facing helpdesk agent UI with inboxes, SLA management, and threaded agent assignments — TriageFast is a headless triage API, not a complete ticketing UI.
  • You cannot forward emails, export forum posts, or call an API from your workflow; TriageFast requires at least one integration method (email, Fernand, or API) to ingest messages.

Typical workflow

A typical week for WordPress plugin developers using TriageFast

Forward support emails and WordPress.org forum replies to TriageFast via email or API. Within 30 seconds each message returns structured AI fields and a confidence score. New issues are auto-created in GitHub (or Linear/Notion) and critical threads are pushed to Slack for urgent fixes.

Pricing context

Start free with 100 triages/month (no card required). Upgrade to Pro $19/month for 500 triages, Expert $49/month for unlimited triages plus pattern detection and weekly digest, or use pay-as-you-go at $0.02/triage ($10 minimum).

Before

  • Support threads and forum posts are scattered between email and WordPress.org, causing missed bug reports.
  • You spend hours manually copying forum posts or emails into GitHub Issues and writing summaries.
  • Hard to prioritize and spot repeating bugs without consistent tags, severity, and summarized context.

After

  • All emails and forum posts become structured tickets with type, severity, title, summary, tags, sentiment, and confidence.
  • GitHub Issues, Linear, Notion or webhooks are created automatically and urgent items hit Slack/Discord in under 30 seconds.
  • Prioritize correctly, reduce manual work, and (on Expert) detect repeating patterns with weekly digests to focus development.

FAQ

How accurate is triage for forum posts and support emails?

TriageFast returns structured AI fields including a confidence score so you can review lower-confidence items quickly.

How do I send WordPress.org forum threads or emails to TriageFast?

You can forward messages by email, use Fernand, or call the manual API and route outputs to GitHub, Linear, Notion or webhooks.

What are the pricing options for a small plugin with sporadic support?

There is a free tier with 100 triages/month (no card), Pro $19/month for 500 triages, Expert $49/month unlimited, or pay-as-you-go at $0.02 per triage with a $10 minimum.

How is TriageFast different from a full helpdesk like Zendesk?

TriageFast is a headless triage API focused on automatic structuring and routing into your trackers, not a full agent workspace or inbox.

Related pages

Start auto-triaging plugin support — free 100 triages/month, no card

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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