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Support emails piling up? Automate triage and routing now

If support-emails-piling-up-indie-hacker, TriageFast turns raw messages into structured tickets with AI fields (type, severity, title, summary, tags, sentiment, confidence). Integrate in minutes and push outputs to GitHub, Linear, Notion, Slack or Discord in under 30 seconds.

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Who it is for

Built for support-emails-piling-up-indie-hacker

  • Solo founders and tiny teams who need immediate, low-effort triage so support doesn't eat product time
  • Indie products receiving dozens–hundreds of emails/month who want automatic categorization (type, severity, tags) without a helpdesk UI
  • Teams that want issues created directly in GitHub, Linear or Notion and alerts routed to Slack or Discord
  • Cost-conscious builders who prefer a free tier, small monthly price, or pay-as-you-go bursts

Who it is not for

When TriageFast is not the right fit

  • Enterprises requiring SLA-based, audited human review and deep compliance workflows (TriageFast is a headless triage API)
  • Teams that need a full shared inbox, agent assignment UI, and built-in customer messaging rather than automated ticket creation

Typical workflow

A typical week for support-emails-piling-up-indie-hacker using TriageFast

Incoming support emails are forwarded to TriageFast (email, Fernand, or API). Each message is triaged in under 30 seconds into structured tickets and routed to GitHub/Linear/Notion or Slack/Discord. You review high-confidence bugs, reply to customers faster, and spot patterns weekly (Expert plan).

Pricing context

Free tier includes 100 triages/month with no card required so you can test with real volume; Pro/Expert scale predictably for growing indie products and pay-as-you-go covers occasional spikes at $0.02/triage.

Before

  • Inbox backlog of feature requests and bug reports that never get categorized
  • Time lost reading and deciding priority for each message instead of building
  • Missed product trends because feedback lives in scattered emails

After

  • Every message becomes a structured ticket (type, severity, title, summary, tags, sentiment, confidence)
  • Automatic creation in GitHub/Linear/Notion and routing to Slack/Discord saves hours each week
  • Faster triage, clearer priorities, and pattern detection on Expert to spot trends early

FAQ

Will this actually understand my support emails reliably?

TriageFast extracts structured fields and returns a confidence score so you can trust or review lower-confidence triages.

How do I connect my inbox or workflow?

Connect via email forwarding, Fernand, or the manual API and route outputs to GitHub, Linear, Notion, Slack, Discord, or a webhook.

What are the pricing options for an indie hacker?

Start free with 100 triages/month, upgrade to Pro/Expert for higher limits, or use pay-as-you-go at $0.02/triage with a $10 minimum.

How is this different from a full helpdesk like Front or Intercom?

TriageFast is a headless triage API focused on automatic classification and routing, not a full shared-inbox customer support UI.

Related pages

Start auto-triaging your support emails — free 100 triages/month

Start on the free tier, wire one input channel and one output channel, and see the system operate on your real feedback.

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